Frequently Asked Questions

Placing an Order | Payment | Servicing, Changes & Cancellations | Order Status | Shipping
Customization Policy | Product Information | FraudArmor™ Fraud Protection

Placing an Order

How do I place an order online?

Checks:  Please have a check, temporary check, or a reorder form (not a deposit slip) in front of you for reference while ordering. Your check information MUST match the records on file at your financial institution. All orders are subject to verification. Please review all information you have entered, double-checking against the information on your existing checks. For your security, if the information you have provided is not accurate, the processing of your order will be delayed.

Stationery and Personalized Accessories:  Select a design to begin creating a personalized product. Enter your name and/or a message and customize it with a typestyle and/or ink color (when available). Instantly view your design with our live preview. If you are not completely satisfied with options selected, experiment with other typestyles, ink color or change your personalization and preview again. When you have completed the personalization and preview process, select an order quantity and add to your shopping cart.  Use the 'Continue Shopping' button from your shopping cart to choose and personalize other designs for yourself or as a unique gift. During the checkout section of your order, you will be allowed to enter the address you would like each item in your order to be sent to.

How do I re-order checks online?

Reorders with no changes (other than check design) can be placed using Instant Reorder  by referencing your reorder slip provided in your last order. If you wish to make changes to your personalization, you should not use Instant Reorder. In this case, simply use our convenient normal online ordering tools and update your information as desired.

Can I order by mail?

Simply print out a mail order form by using Order by Mail.  For check orders, complete and send with voided check and deposit slip sample.  For stationery and accessory orders, please order online or by phone.

Will order forms be available for stationery orders?

No. You must order online or by phone.

What if I don't have a voided check to send in with my order?

Go to your bank and ask them for a "specification sheet" which includes your transit routing number, account number along and the correct format for the account.  A reorder form from a previous order will also be sufficient.

Don't I have to order checks from my bank?

You can order checks anywhere you choose. SuperValue Checks are convenient to order, meet all bank requirements, and are often priced significantly lower.

How do I know how many checks, deposit slips, and check registers come in my order of singles or duplicates style check boxes?

Each check product page displays the per box quantity of checks, deposit slips, and check registers for both the singles and the duplicates style. Additionally, the expanded view per box is shown below.

Style	Boxes	Checks	Deposit Slips	Check Registers
Singles	1 Box	125 Checks	20 Deposit Slips	1 Check Register
Singles	2 Boxes	250 Checks	40 Deposit Slips	2 Check Registers
Singles	3 Boxes	375 Checks	60 Deposit Slips	3 Check Registers
Singles	4 Boxes	500 Checks	80 Deposit Slips	4 Check Registers
Duplicates	1 Box	100 Checks	20 Deposit Slips	1 Check Register
Duplicates	2 Boxes	200 Checks	40 Deposit Slips	2 Check Registers
Duplicates	3 Boxes	300 Checks	60 Deposit Slips	3 Check Registers
Duplicates	4 Boxes	400 Checks	80 Deposit Slips	4 Check Registers

Can I order checks for more than one account within the same order?

When customizing your checks, you will have the opportunity to indicate the account and bank information for each design you select.  A voided check is needed for each account you have requested.

Payment

What payment options do I have?

We accept Visa, MasterCard, AMEX and Discover. You also have the option of electronically debiting payment to your checking account.

Will ACH be available online?

Yes, you have the option of electronically debiting payment to your checking account.

Servicing, Changes and Cancellations

Can I change or cancel my order online?

Our computer systems automatically route many orders to be produced immediately. Due to the efficiency of our systems, you are not able to make changes or cancel your order after it has been submitted.

May I return my order for a refund or credit?

We do not accept personalized product returns because we cannot return them to stock.  If you are dissatisfied with your order, it is damaged or defective, or if we made an error, please email customer service department via our Contact Us page for assistance. We believe in our products and back them up with our 100% Satisfaction Guarantee.

The checks I received have different numbers on them than the voided check I submitted with my order. Are they okay to use?

Many bank changes are updated in our system. Please call your bank to verify any changes in their routing and/or account numbers. If we have made a mistake, we will gladly reprint your checks. Please use our Contact Us page if needed.

What should I do if I know there are changes occurring at my bank?

Contact our Customer Service Department via the Contact Us page. Our representatives can confirm if we have the changes in our systems. If we do not have these changes on file, we may ask you to obtain and send additional documentation from your bank with your order.

Order Status

How can I check the status of my order?

You can check the status of your order via our online Order Status tool.  You may also contact our Customer Service Department via the Contact Us page.

Shipping

How long does it take to receive my order?

Orders with standard delivery will arrive in 10-14 business days after we receive your completed order.  Rush delivery methods are available on select products for an additional fee.

I received only part of my order. When will the rest arrive?

If you selected bulk mail for check delivery, it is not uncommon for the check boxes to become separated in the postal process by as much as ten business days.  If you selected an expedited delivery, your check boxes will be shipped together.  Each order item, including multiple items within an order, may ship separately and may arrive on separate days.

What is the shipping and handling cost for my personal check order?

	Standard (10-14 business days)	Trackable (8-10 business days)	2nd Day (5 business days)	Overnight (4 business days)	Optional In-Plant Rush (Save up to 2 days)
60/50 Count or 1 box	$2.99	$9.99	$13.99	$21.99	$4.95
2 Boxes	$5.98	$12.98	$16.98	$24.98	$4.95
3 Boxes	$8.97	$15.97	$19.97	$27.97	$4.95
4 Boxes	$11.96	$18.96	$22.96	$30.96	$4.95

Customization Policy

What is your Customization Policy?

SuperValue Checks reserves the right to refuse to print or produce any customized features on checks or coordinating products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Product Information

Is it possible to print a five-digit check number on my checks?

At this time we are not able to print a five-digit check number.

What is the weight of your stationery paper stock? 

All folded note designs are printed on 65# paper stock. All flat cards are printed on 80# stock. Each stationery order includes a set of luxurious white envelopes. Most stationery items are printed with size 16 or 18 type. Label, Embosser and Stamp personalization varies by item and number of lines of personalization submitted.

FraudArmor™ Fraud Protection

What is FraudArmor?

FraudArmor is a fully managed fraud service that provides consumers and businesses protection, remediation and recovery services for financial and non-financial fraud. FraudArmor includes the following services:

• Check fraud loss assistance - Fraud Specialist works with financial institution to reimburse the victim's funds directly into the victim's account; service does not provide guaranteed reimbursement.
• Check order replacement - free replacement checks for new checking account.
• Identity fraud monitoring - internet monitoring of black market websites for customer information based on up to 25 credentials with email and text message alerts.
  
• Identity restoration - ensures all fraudulent records (e.g. Credit Bureaus, Utility Bills, etc) are expunged to pre-fraud status.
  
• Lost wallet replacement - recovery advocate assists in replacing driver's licenses, credit cards, etc. if wallet is lost or stolen.
  
• Lost document rescue - recovery advocate assists in replacing important documents, such as passports and birth certificates.
  
• Credit bureau monitoring - 12 months of free credit monitoring and follow up from fraud specialist are provided to all fraud victims.
  

What does "fully managed" mean?

Fully managed means a fraud specialist does the work on the customer's behalf versus providing the customer information and requiring the customer to remediate and restore the fraud themselves.

Does FraudArmor apply to both personal and business?

Yes, FraudArmor works for both personal and business accounts.

What is the process to report fraud?

The customer will call 1-800-487-0160 that is printed on the check box insert and on the website to begin the process. A Fraud specialist will be assigned to them and provide the customer step-by-step information.

How can I learn more about FraudArmor?

Please go to www.Fraud-Armor.com for more information about the services and a complete list of terms and conditions.

What is the difference between FraudArmor and CheckArmor?

• FraudArmor provides customers protection, remediation and restoration services for financial and non-financial fraud, along with internet monitoring for up to 25 credentials (e.g., driver's license, credit cards), lost wallet and document services, free check order replacement when check fraud occurs , and free credit bureau monitoring for 12 months after a fraudulent event. FraudArmor assists customers in receiving a credit directly into their banking account as fast as 24 hours, but does not include a guarantee.
• CheckArmor protection is for check fraud only and provides a reimbursement guarantee. FraudArmor is a more comprehensive security solution than CheckArmor.

Can a customer purchase CheckArmor and FraudArmor?

No, FraudArmor is a more comprehensive and valuable security solution than CheckArmor, and includes similar CheckArmor protection. SuperValue Checks plans to offer competitive security services to better protect customers and will no longer offer CheckArmor.

What happens to customers who purchased CheckArmor?

Customers who purchased CheckArmor will continue to be protected until their service expires, 2 years after ship date of check order or until the last check is used.